AGENT USE CASE0:41Voice receptionist books appointments via MCP
A custom MCP exposes list/schedule/cancel so a voice agent can manage real calendar slots on calls.
ElevenLabs Agents♥ 3/
SubmitRound-the-clock support line with a voice agent
Answers calls in 70+ languages, solves tier-1 issues, escalates with context and books appointments, trained on company docs.
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What they did
Answers calls in 70+ languages, solves tier-1 issues, escalates with context and books appointments, trained on company docs.
How it went
Answers in 70+ languages, solves first-line issues and books appointments, per the builder.
The prompt
Create an ElevenLabs voice agent for [business]. Knowledge: [FAQ/docs]. It should solve [common issues], book appointments into [calendar] and hand over to [human number] with a short summary when it can't help. Test 10 calls before going live.
Create an ElevenLabs voice agent for [business]. Knowledge: [FAQ/docs]. It should solve [common issues], book appointments into [calendar] and hand over to [human number] with a short summary when it can't help. Test 10 calls before going live.
Written by us so you can reuse it. Replace each [bracket] with your details.
Step by step
- Upload SOPs and FAQs.
- Set escalation rules.
- Connect booking calendar.
Sources & credit
All credit to the original authors. We rewrite in our own words and link back. Something wrong? Report it.
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